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BROWSE GRACE PUBLIC SECTOR

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NASPO VALUE POINT ACCOUNT RESOURCE INFORMATION

 
NASPO VALUE POINT ACCOUNT RESOURCES INFORMATION
Service Concerns:

Contractual Issues

Account Directors for the NASPO Value Point Contracts are the single point of contact and accountability for all contractual issues. They are responsible for:

          Are encouraged to take ownership to all issues and resolutions

          Ensure contract compliance

          Listen to client concerns to assure all issues are brought to a mutual satisfaction (routing all concerns to the appropriate customer service, billing and technical resolution processes)

          Follow-up to ensure issues are resolved to client satisfaction.

          Ensure all procurement, delivery and support departments understands Grace Globalís obligation to the  Contract

          Answers all clients questions about the  Contract

          Ensuring that all decisions of the Contracts Administrators are implemented on all contracted projects

 
Grace Extended Care Warranty:
 
Grace Global System Maintenance:
 
 
Reporting Issues:

ENHANCED REPORTING CAPABILTITES

          Electronic delivery of reports

          Direct access to Internet

          Asset management or other requested reports

Contact Information: Phone:  1-801-487-6350 ext.1002
 
Billing Issues:

Grace Global CFO and the account staff are the single point of contact and accountability for all billing issues. They are responsible for:

          Account receivable

          All billing issues

          All collection issues
Contact Information: Phone:  1-801-487-6350 ext.1004

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